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Best Buy Reviews

Best Buy Rating Overall Best Buy has a 4.4 star rating based on 1534 user reviews.

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4 Stars Good.

Good, helpful, and very descriptive. Same for the actual stores. The people really know what they are talking about

(Posted at 9:49 pm on January 17, 2011.)

5 Stars Best Buy has best product extended warranty packages available, bar none!

My son tells me to buy my electronic devices only at Best Buy because of there extended warranty. He has had to use it more than once because of children with their IPods and Xbox, playstation. I was shopping with him lately and he said I had to buy at Best Buy. My only complaint was long checkout lines.

(Posted at 11:44 pm on January 16, 2011.)

3 Stars has a great service

I love best buy instead it seems there are not enough prices or the selection is very high. Otherwise I h=love the customer service. I just don't like the exceeded price for not high rated items. Everything is usually stocked and best buy has acessories that other places don't have.

(Posted at 5:19 am on January 16, 2011.)

5 Stars Best Buy

For whatever I am shopping for, Best Buy alway has knowledgable sales people. I feel that I can make a more informed decision on the product I am buying after talking to someone in the store. They are also very polite. Shopping there is always a stress free experience.

(Posted at 9:18 pm on January 15, 2011.)

5 Stars Great buy

unfortunately I've bought electronics elsewhere and I regret all of them. At Best Buy I always get the most knowledgeable staff and best information. I just got a car stereo from Crutchfield that was to come with all of the installation gear. I called tech support and was informed I had to buy an $80 adapter.I told him when I called the first time I was told this was all I needed and it says that right on the order. He apologized and said I could return it. At least I can now go where I should have the first time and get what I need at Best Buy. That's where I learned what I wanted before Santa found a better deal, well not better and not a deal. Thank you Best Buy!

(Posted at 1:49 am on January 14, 2011.)

5 Stars awesome experience

We are getting on in age (closer to 60 than 55) and quite frankly do not understand most of the new technology and become quickly intimidated by it all. Normally we walk out of stores because the "kids" are too busy to assist.

That is not the case with the folks at Best Buy who have come to our rescue on more than one occasion. They are trained well, come in all age groups and get it that we are not techno geeks so they do not talk above our heads.

From a 55" LG 3D TV, to Wii, to XBox, to games, music, movies and an IPod, ($5,000 so far) we are satisified customers who recommend them to who ever will listen to us. By the way, when you get on in age and if folks do not listen to you, they don't want advise, so let them go to the other stores and deal with the kid salesfolks. That will let me get to the front of the line just that much quicker.

(Posted at 4:40 pm on January 13, 2011.)

5 Stars Best Buy review

I have found the Best Buy's in our area to be very friendly and they generally have a very good return policy. I have also ordered several things on-line and have not had any problems with the orders.

(Posted at 5:22 am on January 12, 2011.)

5 Stars excellent product. best buy is #one store

This is the best I've used or seen so far

(Posted at 9:44 pm on January 11, 2011.)

5 Stars Best Buy Exoerience

I went shopping for a window air conditioner unit and some video game hardware. I was assisted quickly by one of the associates who helped me find what i was looking for quickly, then handed me off to the appliances person who found me what i wanted on clearance! Easy deal and no pressure.

(Posted at 10:23 pm on January 10, 2011.)

4 Stars Pandigital Novel 7"

This is a very nice reader for the price. It allows for internet access for email, etc. Nice size screen for easy reading.

(Posted at 9:33 pm on January 10, 2011.)

4 Stars Sales Associates

For the most part I really love the Joliet Best Buy. Recently though, I was purchasing several items and instead of one salesperson staying with me to finish my purchases I had to wait until someone would help me. This was very frustrating and made my shopping trip much longer than it should have been.I have a medical condition which made it extremely painful to stand waiting for sevice.There is no place to sit..

(Posted at 3:37 pm on January 10, 2011.)

4 Stars BluRay

Great prices on bluray discs

(Posted at 5:38 am on January 4, 2011.)

1 Stars terrible experience

I have been on the phone for an HOUR!!!

I have just spoken to 8 people over an installation of my flippin Microwave. I made a purchase last night and was told that an installation was $30.00 and that someone would call me TODAY which NO one did. I called this evening and have been explaining over and over that I just want an installation!!!!!!!!!!!!!

Now the 8th person just told me that the install is $119.00 and not $30.00.

Now waiting for a manager to call me back!!

This is NOT the way business should be conducted and I want you to know that I am done with Best Buy!

(Posted at 2:27 am on December 31, 2010.)

5 Stars ASSISTANCE

COULDN'T FIND A CD AND SOMEONE HELPED ME AND FOUND WHAT I WAS LOOKING FOR! RATING A 10!

(Posted at 3:16 pm on December 24, 2010.)

4 Stars Pleasant, helpful

I like that I get greeted everytime I walk in the door. There is also always sufficiant staff when I need them and they are always helpful.

(Posted at 2:13 pm on December 24, 2010.)

5 Stars opionion

nice store sum times high prices

(Posted at 5:09 pm on December 21, 2010.)

5 Stars good costomer service

they give good explaination for any product

(Posted at 5:12 pm on December 20, 2010.)

4 Stars Best Buy is a very customer friendly store. There is always plenty of help to find what you are looking for.

I have always had great experiences at Best Buy.. I like the person who stands in front of the doors to great you coming and going.... I have always had plenty of help finding things.....

(Posted at 5:33 pm on December 17, 2010.)

5 Stars ipod

I have an i pod and a friend of mine would like the same one. I went to your store at garden state mall, NJ. Your sales assosicate was extremely helpful. Evan though you carry the i pod i have anymore, he recommended me to look online and have already ordered it online.

(Posted at 5:37 pm on December 15, 2010.)

5 Stars Best Buy does carry the best in electronics!

Dear Best Buy,

I purchased a new computer from your store in Greenfield on Black Friday. I was so thankful to Peter for taking the time to seek out what I was looking for and set it aside on a very busy day, until I could get off of work and pick-it up. I am most grateful!

Then this past Monday night at the ten PM news they said Best Buy had extended some of their Black Friday buys and you could go to their web site even and print off a coupon to use at the store. I was excited because the computer was not equipped with speakers so I went today to the Grafton location where I live to purchase them and another thing since I had a coupon. An employee was most helpful in finding me the speakers and said, yes the coupon was valid and I should have no problem. I used the coupon at the check out and now when I get home and actually read my receipt, it says 10% on there but no item was discounted at all. Now I have to come back to the store and straighten it out, or return the items. I'm wondering why the employee did not catch that. I'm sure I can't be the only one to have used the coupon since it was aired on Monday night.

Thank-you for listening,

Gail

CODES: Group A: 189729

Group B: 07281

Group C: 990859

(Posted at 11:17 pm on December 2, 2010.)

4 Stars on line

on line shopping, website easy to navigate. Items available for shipping.

(Posted at 4:06 pm on December 2, 2010.)

5 Stars Good Prieces

Anytime I want to find a dvd at the best price I can always go to wallmart but lately they have had everything out of stock and there store is a mess by my home. So I walked into best buy one day and they beat the price that wallmart had on a dvd I wanted. For now on, I only shop at best buy for the latest games, dvd, and much more.

(Posted at 8:11 pm on December 1, 2010.)

5 Stars Convenient and Reliable

The best thing about this website is that you can go pick up your item at a local store, also if there are any issues you can easily go into the store and return it....although I have never had any issues. They really made the online process a breeze!

(Posted at 5:14 am on December 1, 2010.)

5 Stars Always our first stop for appliances & electronics!

We have purchased an LG refrigerator, gas stove, dishwasher, LG front loader W/D set, home theater system, TV, DVD player, computer, laser printer and many little items (phones, DVDs, etc.) at Best Buy and have never once been dissatisfied with the store, their prices or their service. It is always our first stop when we need any home appliance or electronics. I highly recommend this store!

(Posted at 5:06 am on December 1, 2010.)

4 Stars Friendly employees

I recently went into Best Buy to find out more about notebooks and netbooks. Everyone was very friendly and reached out to see if I needed any help in a cordial manner. My questions were answered as the staff was very knowledgable.Price comparing that I have done puts Best Buy in the top 3. (Amazon & B& P are in the top 2 spots b/c of free shipping and no tax.) Best Buy offers free ship on some items, and in store pick up. However you do add tax.I will be watching ads closely, I like the black friday deals of purchasing & getting a Best Buy gift card.I still have a few electronics to purchase for under the tree!

(Posted at 4:01 am on December 1, 2010.)

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