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Best Buy Reviews

Best Buy Rating Overall Best Buy has a 4.4 star rating based on 1534 user reviews.

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5 Stars Comfortable and enjoyable shooping experiences

I have been shopping at Best Buy since they opened their first store in my area. I love the welcoming and non pressure enviroment feeling I have when I shop at best Buy.

The thing I enjoy the most, is the honest answers and reviews of products I was looking to purchase. They have been a good source of information when I have had very difficult and sometimes expensive decisions to make.

Thanks you Best Buy!

(Posted at 7:07 pm on March 10, 2011.)

5 Stars A YEAR WITH BEST BUY has changed our life! 4 Reals!

In one year I can't believe how much I have done with my rewards and Best Buy credit card! This place amazes me! From open box full size Shark Vac in perfect condition for $14.99, ($169.00 retail on sale at another store at the time) I found while walking around BEST BUY amazed at how many facets of life they cover there.. or a discounted flat iron my daughter had been begging for but was told it was just too much..till I saw it there like 1/2 off the retail price..all the way to my amazing 32" flat screen Mac that went on an awesome sale the day I grabbed it for $1400 at 8% interest after 12 mos. of NO INTEREST! See that was the day I signed up for my credit card. I gat a discount at Apple because my fiance works for the government and STILL Best Buy was cheaper! IT GETS BETTER...the worker went to get my comp in back while I stood at register and came out saying "Hey, someone just returned one after not even touching it or setting it up and nothing is wrong with it at all, just an open box. You want that one with the same deal but for $1000 instead?" DO I? WOAH!!!!! They checked it and everything to make sure it was perfection. I have thus far become a premier Silver rewards member, gotten TONs of gift certificates and rewards certificates. At Christmas I purchased a new Generation IPOD Touch for my daughter/ I was very intimidated by the price of this gift for a 15 year old who tends to destroy anything that costs money...LOL..but like her Olympus Pen camera I financed for her Birthday back in September I was offered an awesome price on a warranty plan that REALLY covered her camera no matter what! The Geek Squad plans are seriously impressive. I used to sell used cars and warranties so believe me I know about fine print & how to find b.s.(beg your pardon but no other way to put it) and their plan contains NO B.S. So when buying this Ipod they gave me a protective cover, charger, and anything she needed to keep it SAFE which was definitely the deciding factor. ON TOP OF THAT they threw in a $40 GIFT CARD! And with everything included it was STILL CHEAPER than anyplace I saw it! I also LOVE the outlet center where I found a really nice camera. A DSLR Olympus for my VERY PICKY, PHOTOGRAPHER, fiance who owns a $1200 camera that was giving him soooo many problems. I purchased it REAL CHEAP,so cheap I was embarrassed to tell him when he thought I spent over $1200 on it...ha ha ha. It came with 60 days just in case it bombed because refurbished items get a bad wrap, but it was beyond clean, gorgeous, brand new, and has been well over 3 months and is working like an absolute dream. It's an Olympus and comes with a TON of internal memory so you don't have to buy an expensive SD card if you don't want, and takes video, and has a TON of settings that do what he used to have to do in Photo Shop or with different lenses. He is SO impressed that the "other overpriced brand name camera that cost $1000 more" is getting dusty...hee hee. My daughter is a singer and is in NYSMA this year at school. She is starting to learn to write her own songs and play guitar now so we got her a book called Guitar For Dummies at half off there and it comes with DVD video instructions along with an explicit easy to understand book. She got a ridiculous deal on a Fender electric guitar with an amp and I got her microphone there also. I wound up getting ALL THAT at under $150! OH...I forgot the great effects pedal she got too. We are learning another language because Best Buy has programs that are not as expensive as that real famous name brand one that guarantees learning another language in 2 weeks but that work just as well and are set up pretty much the same. We are learning ITALIAN now and next is SPANISH. I wanted the name brand program for 2 years and could not afford it. I am amazed at how little it was. It is so exciting that since April 2010 We have done so much and spent a fraction of what that would all cost anywhere else. I am actually extremely ill and my family has been losing it's business as of late which we have had for 33 years. Family members other than me are battling Cancer too. I was a single mother for years until I met my fiance and am ALWAYS having a hard time with money. It is a scary world out there right now with the way the economy is and all these people either ill or searching for jobs of which there just are not enough of. A lot of us don't have health care. So a place like Best Buy where I feel like I am always able to find a ridiculous deal..(you know that rush you get when you saved a TON but still got something you really wanted that you NEVER thought you could afford??)..and I always have low easy payments with financing options that make it so much easier, (like when the computer is paid off it will be before interest begins to add in on that purchase, but her camera still has months before interest is even a concern and will be paid off 5 months after the computer but will also be paid before of shortly after interest begins!!!! AMAZING) At Christmas I also received a $30 gift certificate, and a $25 Gift Certificate for other purchases and lots of reward points as well as becoming a SIlver member which gets me $1 saved for every $1 spent at a TON of awesome stores I shop at anyway...like NETFLIX or Children's Place. I get music downloads and so many kewl extras. OMG I sound like a commercial for Best Buy...ha ha. My daughter makes fun of me because when ever I find something really rightous that serves the people in a positive way I run around preaching it and going on and on about it to everyone and she says I should be an infomercial actress...ha ha ha. Seriously last year I never thought we would have such nice cameras or such a great vaccume. I never thought I could afford a computer like my MAC. It is sick!I certainly never thought I could afford the camera I got my daughter or the IPOD or the Wii system...none of it. Now we are paying down and purchasing our first flat screen t.v.!!!! I am actually excited about my future with Best Buy, (dorky huh? But brutally honest!) I actually get off on saving money, having low payments, and knowing I am safe and covered saying "YES" to my kid. Even without the credit card it is the type of place you can save up and purchase things at RIDICULOUS cheap prices...things you usually cannot afford. With Best Buy there IS A WAY! Even their used or open box stuff, outlet stuff, and just regular deals daily on items are NUTS. Remember Crazy Eddies? IT'S INSANE!!!! I know this is long but it is because there are SO many reasons to LOVE Best Buy and be excited about it. We are going today with our gift certificates to buy new games for our first game system, the Wii (red!) and to trade in a bunch of DS games my daughter has outgrown, (teenager..WHATEVER!LOL)and we will probably walk out of there with $150 in free stuff between all the gift certificates, rewards, and trade ins. YAY! WE LOVE BEST BUY...IT ROX OUR SOX OFF!EVEN WHEN WE BROKE WE CAN GO HAVE SOME SHOPPING FUN! SO PLEASE PICK US. My card is maxed...ha ha ha(not true) but really we are having a hard time with my Cancer battle and my father's along with losing a 33 year old mom and pop local business we love. We have 100s of animals to feed and care for now and to place actually if we lose the property. We had a holistic/organic health food store for pets with an all animal feed supply, grooming, and kennel. We did massage, and nutritional healing and counseling for local people. We were overly giving and generous and took in a lot of rescues, and instead of throwing away just outdated food it went to people who fed local cats or people who had no money to feed their animals would come and pick it up. My mother's heart is huge and she will work herself to death to help and care for others. A Petco opened a block away and KILLED us. We just can't compete with their prices so we barely make enough to feed all the animals anymore and as I said it is a scary world. Being ill has given me a lot of perspective about living for this moment and in Best Buys own way they have helped me "afford" to do that. Although we don't want to admit it because we all want to say we don't need things or money to be truly happy and that statement is true in a lot of ways we also must admit that a lot of the things we like to do with our families, especially in Winter snowstorms and stuff have to do with playing music and watching movies, and things that just cost money! Yes we go for walks, yes we love to just snuggle and read, but damned if I am not happy when we play Wii together an crack up, or snuggleand watch a movie, or read an e-book on our new comp, or listen to my daughter play a newly learned guitar song, and stuff like that just as much as the free stuff. So THANK YOU BEST BUY for making my time stuck in bed or a rough, stressful time for my whole family, a time when we also had a lot of fun and were able to do lots of stuff to break the tension of life and laugh together more without worrying about drowning in debt from it!

(Posted at 4:19 pm on March 10, 2011.)

5 Stars good selection and good prices

Best buy has a lot to choose from and has good prices. the sales people are friendly and very helpful too. Best buy has a wide selection of all your electronic needs.If you arent sure about a product a sales person is always there to help.

(Posted at 2:02 am on March 10, 2011.)

5 Stars Great selection

The best buy on Miami Beach has friendly employees and a great selection of products

(Posted at 10:07 pm on March 9, 2011.)

4 Stars Pleased with overall customer service...

I have never been to a Best Buy where the customer service people acted like you were a problem. They were curtious, and friendly... and almost always helpful in finding what I needed - whether it be computers, televisions, DVRs, Car Radios, down to CDs. It's worth it to me to go to a place where I can find things easily, and have that kind of sales personnel that WANTS to help you!

(Posted at 5:06 pm on March 8, 2011.)

5 Stars AWESOMME

THIIS STORE IS THE BEST ELECTRONIC TORE I HAVE EVER SEEN.NOT ONLY IT IS MAGNEFICINT IT ALSO HAS WONDERFUL PRICES AND THE GEEK SQUAD(FROM BEST BUY)IS THE ONLY ONE I TRUST IN THE WHOLE WORLD!

(Posted at 3:10 am on March 8, 2011.)

5 Stars TV Bananza

Love the staff at Best Buy. They were patient and didn't mind educating me on the differences between Plasma, LED and LCD. Even recommended a tv stand that would stand up to my boxer and keep my new tv safe.

(Posted at 1:00 am on March 8, 2011.)

4 Stars placed order

we ordered a microwave & thought it would be a bit bigger from the dissreption

(Posted at 11:00 pm on March 7, 2011.)

5 Stars Love Best Buy

Best Buy is one of my favorite stores for electronics. They have a large selection, top-notch customer service, and great hours at my local store. Best Buy regularly offers deep discounts on major brand items. They price-match their competitors so you don't need to run around town checking prices. They have a great variety of household items, computing items, television, games, car stereo....etc. While their prices are not always the lowest, their overall value, quality, and service makes shopping their consistently worth your time and money.

(Posted at 7:10 pm on March 7, 2011.)

1 Stars Inadequate computer sold

A friend bought a computer that was inadequate. She explicitly told the sales rep exactly what she currently had and what she needed to replace it i.e. needed to hook up to pin feed printer and dictation machine. She paid the extra $$$ so that it was to be out of the box EASY set up --- ready to go to work. WRONG! Not only was it not easy to set up - it ould not work with her existing equipment, another trip to buy one adapter, Best Buy did not have the other one. After about a week of frustration, she ended up returning the whole thing.

(Posted at 12:57 pm on March 7, 2011.)

5 Stars Fayetteville NC

I have mixed feelings about the customer service at Best Buy. I am a female and when I am shopping in the refrigerator section or something similar there always seems to be someone asking if they can assist me. But at one point, I was shopping for my husband and was shopping in the car audio section. It seemed that they were much more interested in talking to the men that were shopping than me. Gender bias? I don't know. Maybe just me being frustrated because I really did need assistance and didn't get much attention.

(Posted at 4:38 am on March 7, 2011.)

5 Stars Fayetteville NC

I have mixed feelings about the customer service at Best Buy. I am a female and when I am shopping in the refrigerator section or something similar there always seems to be someone asking if they can assist me. But at one point, I was shopping for my husband and was shopping in the car audio section. It seemed that they were much more interested in talking to the men that were shopping than me. Gender bias? I don't know. Maybe just me being frustrated because I really did need assistance and didn't get much attention.

(Posted at 4:37 am on March 7, 2011.)

3 Stars Best Buy frank review

I think best buy is a great B&M store. It's got a lot of stuff I want to go there and feel/touch/and play with. However I wish that their staff is a bit more knowledgeable of products and not trying to push the warranty so much.I know the employees get a 50% commission on the warranty but I feel that if they know the product better then I am more inclined to buy the warranty as well.

(Posted at 2:37 am on March 5, 2011.)

5 Stars great customer service

i have been a Best Buy customer since 2002. i have never had a bad experiance with them! i have purchased things as small as a CD to as big as a washer and dryer set! I always buy the warranty with our big purchases because they have a fantastic warranty program!! I had a problem with my digital camera and it was sent out and fixed within a week. If I ever have a problem with my washer or dryer all i do is call the Best Buy warranty number and I have a service man here within a day. It is always the same service guy which is great! They do not use a 3rd party company to come repair anything! it is always the Geek Squad. If you are ever on the fence about a purchase from Best Buy jump off and choose Best Buy you will be glad you did!!

(Posted at 4:41 am on March 4, 2011.)

1 Stars Never buy from these people! EVER

I went to best buy in July of 2010 and decided to buy a mini HP as well as a washer a dryer and two ipods OH BOY! was I in for it! I spent over $2500 dollars and paid IN FULL with my credit card,well 3 weeks later the computer just crashed,the dryer stopped working and... to beat it all the ipods were almost falling apart! I am making this horror story as short as possible.I USED TO BE on their points system it's $5 for every $250?! Hmm that's not a lot lol.. well to beat it ALL I NEVER RECIEVED THEM! You have to spend 15% of your purchase price to "restock" the com[uter EVEN IF IT'S MESSED UP! my husband spent 45 MINS with the bitchy I know it all manager I GOT MY REFUND! ASHEVILLE.NC BEST BUY ON AIRPORT RD BEWARE AND STAY AWAY!

(Posted at 12:00 am on March 4, 2011.)

5 Stars Great Customer Service

I recently visited our local Best Buy to check out their laptops. I was very surprised that the sales staff was very eager to help and very up to date on the latest products and which would be best for what I had intended to use it for.

Great job guys!!!!!

(Posted at 7:54 pm on March 3, 2011.)

4 Stars A staple in electronics

Best Buy is the place to shop electronics. Great selection, knowledgeable staff, competitive pricing, and good website.

Pros: Huge store, user friendly website, trained staff.

Cons: Mark up is too high on smaller accessory items. Also, no price match with online competitiors.

(Posted at 4:45 pm on March 3, 2011.)

4 Stars Pretty good store

Bestbuy is a pretty decent store very helpful.

Their geek squad aren't the sharpest tools in the shed.

(Posted at 12:56 am on March 3, 2011.)

5 Stars Customer Service

Best Buy has THE BEST Customer Service. You are greeted when you enter the store. The Reps are always eager to help. Anytime, I need to know what a movie or TV Servies' release date is, the Rep will look it up online for me since I don't have the internet at home.

Best Buy has the best prices and they will match prices if they don't. One time they matched a Wal-Mart Price for me. It was a long time ago, but it stuck in my mind.

(Posted at 12:50 am on March 3, 2011.)

4 Stars losing ground to Amazon

Best Buy's prices are not as competitive as Amazon's with regard to virtually anything, especially media. If you want to buy a CD or DVD, Best Buy's in-stock supply is getting smaller by the day, while their competitors grows. Worse, Best Buy coupons only work in-store, not online. As such, most of the media items you want are not available, making Best Buy kind of outdated. Their service is only decent if you are buying a big ticket item like a TV. Other than that, good luck finding help when they are busy.

(Posted at 8:14 pm on March 2, 2011.)

4 Stars Good service

I have been to best buy lately and have been very impressed with the customer support and product displays!

(Posted at 1:05 am on March 1, 2011.)

3 Stars Awesome service

All of my questions and concerns were taken into n consideration while I asked all of the questions I could think of. All of them were answered confidently and with precision.

(Posted at 8:39 pm on February 28, 2011.)

5 Stars Awesome service

All of my questions and concerns were taken into n consideration while I asked all of the questions I could think of. All of them were answered confidently and with precision.

(Posted at 8:38 pm on February 28, 2011.)

5 Stars Best Service and customer care!

The shopping experience at bestbuy is one of a kind. Employees will go out of their way to help you find what you are looking for. They are also the best when it scomes to returns and exchanges if there are any problems with your purchase.

(Posted at 4:08 pm on February 27, 2011.)

5 Stars *****

AWESOME

(Posted at 5:36 am on February 27, 2011.)

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