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Overall Musicians Friend has a 4.4 star rating based on 22 user reviews.
False Advertising
Purchased 3 guitars that were backordered.
Apparently reserving an item just puts you on waiting list, and the eta got moved back another month.
Customer Service just read scripts and patronized me.
Told them to change their shady ways, but it's unlikely.
They even treat their employees horribly, how are they going to give true customer support?
Take your money and time elsewhere.
rolls (Posted at 6:32 pm on June 19, 2019.) DO NOT BUY A GIFT HERE
DO NOT EVER BUY A GIFT HERE. I received a broken (seemingly manufacturer error, legs aren't bent right, will not assemble w/o more bending) gibson barstool as a gift. They will not ever exchange ANYTHING! So sitting here with a broken stool i have 2 choices. Bend it myself and void any hope of a return while possibly simultaneously breaking it. OR call the people who bought me the gift and ask them to start the return process of returning the product, waiting for the refund, placing a new order with them, hope another broken one doesn't show up. I bet any other company would just exchange the broken junk they sent out without wasting everyone's time. This is not posted anywhere on their website, so i figured id help them out! Again, DO NOT BUY A GIFT HERE
MARK (Posted at 4:29 pm on June 18, 2019.)
Music Friend Shopping
I've been an avid online shopper for awhile but if you want a quality instrument at a great price you won't find better than Music Friend. Expect fast shipping too!
Carlos (Posted at 12:14 am on March 13, 2011.)
Never a bad Buy.
I've been dealing with Musicians Friend for a while now. I have never had a bad buy. They have the friendliest customer service i have ever had the pleasure to deal with. Guitar Center didn't have the guitar i wanted, so i found it at MF. I was super worried about paying 2000 for an internet purchase and then the guitar tech called me and e-mailed me. he made me more at ease. I recommend them to everyone. I bought a PA system from a differant store and walked out with bad feelings about my purchase. Never with MF...Thanks Guys
Brian Tatman (Posted at 8:00 pm on March 1, 2011.) Musician's Friend: Excellent in All Categories
Musician's Friend is an fine online retailer of musical instruments, amplifiers, recording and live sound equipment, instructional materials, many categories of music accessories, and more. I haven't used their customer service yet, but when product reviews on their website mention problems with orders, they always remark on the friendliness, politeness, and quick and satisfying resolutions. Musician's Friend sells most of its items with free basic shipping most of the time. Tax is not required for most states. Their selection is huge, and the website is easy to understand and works very well. Often they have more reviews of a product than their major competitors. Generally their prices are quite low, and even lower when they have one of their frequent sales. Recently I purchased an entire small P.A. system from them. The price was low, there was no shipping charge for basic shipping,
the multiple boxes arrived quickly, all at once, and in excellent condition. A friend of mine says he has had wonderful experience ordering from this company, and so have I so far. I will continue to shop at Musician's Friend.
Gary M (Posted at 5:06 pm on February 12, 2011.) An Easy & Pleasent Shopping Experience...
My wife & I were looking for a good amp for my son's guitar. And not knowing anything about the equipment, we were able to find the perfect Amp that satisfies the needs of our son.
Their site was easily naviagtional, and got us right to the information we needed to make the decision on what to buy.
The site is also really user friendly when it comes to recommending items that you need or will need to be able to completely use what you have.
Customer support bent over backwards when it came to our calls on the questions we had as well.
The overall site experience was very good! We will continue to use Musician's Friend for any of our musical needs!!
Thanks!
Dale & Candy :O)
GateGod (Posted at 7:06 am on February 11, 2011.) years of great service
First place I allways look when buying musical equipment.shipping time is great. On the rare ocasion something was wrong customer service fixxed me right up.
bigdog (Posted at 9:19 pm on January 24, 2011.) Great products reasonably price
I have never been disappointed with both the equipment and/or service when buying from Musicians Friend. Their prices are typiclly lower than most of the other music Equipment stores on line.
Guitarguy459 (Posted at 9:26 pm on January 15, 2011.) THE BEST!!!!!!
without question the best customer service and lowest prices i have found what else can i say except very good quality
john fastest43 (Posted at 11:39 am on December 30, 2010.) Wow
I just bought gifts for the 3 musicians in the family for the price of 1. Awesome deals!
Tam (Posted at 2:44 pm on November 27, 2010.)View All Musicians Friend Reviews
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Musicians Friend Business Address / Contact Information
Musician's Friend, Inc.
PO Box 4370
Medford, OR 97501-0168
Headquarters
931 Chevy Way
Medford, OR 97504
Customer Service Toll Free Phone Number: 1-800-391-8762
International Customer Service Number: 1-801-501-8110
Headquarters Telephone: 1-541-772-5173
Headquarters Fax Number: 1-541-772-1482
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